As a reminder, our providers have 72 hours to respond to any messages and 5 days to complete medication refills. Portal messages are for non-urgent questions only.

Routine medication refills, appointment requests, follow-up questions, and non-urgent questions will be answered when providers return.

Administrative staff are available to return phone calls, emails, and texts from Mondays through Fridays, 9:00 AM - 6:00 PM and do not answer clinical questions. 

If you have a time-sensitive clinical question (meaning symptoms which need urgent advice), please go to your closest urgent care or emergency department of your closest hospital. If your issue is not urgent, your provider will respond when they return.

For a list of symptoms which require urgent attention, please see the list here.

Emergency Room Resources 

In Clark County WA the Emergency resources include PeaceHealth Southwest and Legacy Salmon Creek. 

If you call 911 in Clark County WA, you can use the 911 Nurse Navigator for free, who can help triage your concerns and determine the most appropriate level of care. 

In Multnomah County OR this includes Adventist ER,  OHSU ER, Legacy Good Sam ER, and Legacy Emanuel ER, Providence Portland ER.

In Cowlitz County WA this includes PeaceHealth St John's ER. 

If this is a mental health crisis or an emergency, please call 988, go to your closest emergency room, or Unity Psychiatric Emergency Room in Portland  

If you think you may need a CT scan (advanced medical imaging to take a detailed picture of internal organs like stomach, appendix, kidneys, or brain), the only urgent care clinic (meaning not an emergency room) in Portland/ Vancouver we are aware of that has this option is ZoomCare Super in Portland. Some other urgent care clinics can offer ultrasound and x-ray, which can determine if you have a broken bone (x-ray),  which are forms of medical imaging that don't provide as much detail.

Use our Free Urgent Care Finder Table Below! (Multiple Tabs)