Guest & Visitor Code of Conduct

Guest and Visitor Code of Conduct

To help us maintain a calm, supportive atmosphere, all guests and visitors are expected to follow the guidelines below.

Respect and Courtesy

• Treat all staff, providers, patients, and other visitors with kindness and courtesy.

• Use respectful language at all times. Abusive, discriminatory, or threatening behavior or speech will not be tolerated.

• Follow staff directions promptly and respectfully.

Privacy and Confidentiality

• Do not ask about, photograph, record, or discuss other patients’ appointments, names, or treatments.

Safety and Cleanliness

• Maintain cleanliness in waiting areas, restrooms, and common spaces.

• Refrain from bringing weapons, drugs, or alcohol into the building.

• If you are ill with a contagious condition, please remain outside the clinic until the patient’s visit is over

Appropriate Conduct During Visits

• Please remain in designated areas unless escorted by a staff member.

• Keep voices low and minimize disruptions to other patients and staff.

• Cell phone use should be discreet; please silence devices during patient visits.

• Children must be supervised at all times.

• Disrupting a visit may result in being asked to leave the exam room or the building

• Do not interfere with medical discussions between providers and patients.

Zero Tolerance Policy

Lavender Spectrum Health maintains a zero-tolerance policy for:

• Violence or threats of violence

• Harassment or intimidation

• Hate speech or discriminatory comments

• Disruptive, aggressive, or unsafe behavior

Any individual who violates these expectations may be asked to leave immediately, and in serious cases, may be restricted from future visits.

Feedback and Concerns

We value your cooperation and feedback. If you have questions or concerns about our policies or your experience, please speak with a staff member or contact our office manager.

By entering Lavender Spectrum Health, you agree to follow this Guest and Visitor Code of Conduct.

Together, we can maintain a safe, affirming, and respectful environment for all who come here for care