In-Office Appointment Check-In

You have an upcoming In-Office Appointment with us - Please read this full page of instructions and guidelines to prepare for your visit.

You can view your appointment details in your Your Health File patient portal:
👉 Log In to Your Health File

💳 Expected Patient Responsibility Payment

Your expected patient responsibility (EPR) will be due at the time of your appointment. Any payment collected will be applied toward your copayment, coinsurance, deductible, or other patient responsibility as determined by your insurance plan.

Patients are responsible for understanding their own insurance benefits (please review our Insurance Policies)

For more information about the EPR, please visit this page on our site: https://www.lavenderspectrumhealth.com/for-patients/resources/2026-billing-updates

🚭 Fragrance-Free Environment

Please avoid carrying strong scents such as smoke, perfume, fabric softener, deodorant, or detergent to help maintain a sensory-safe space for all patients.

⏰ Please arrive on time

Please arrive 30-minutes before your appointment start time to complete check-in, pay your balance, and ensure your insurance is active. If you arrive 10 minutes late or more, you will be marked as a no-show, and services will not be provided. Front desk hours are 9:30 am - 5:30 pm, Monday - Friday. If your appointment is outside of those hours, please be sure to complete your virtual check-in on your patient portal before your visit. 

✅ Save Time – Complete Your Virtual Check-In

To help maximize your time with your provider, please check in virtually on the day of your appointment using the patient portal.

• Be sure to complete the pre-visit health screenings. 

• Check-in sections can be skipped if they’re not relevant to your visit.

📝 Appointment Reminders

• Location: 5500 NE 109th Ct, Suite A, Vancouver, WA 98662

• Please arrive 30 minutes before your appointment start time to complete check-in, pay your balance, and ensure your insurance is active

• Mask required: Wear a surgical mask or better (KN95, N95, etc.)

• Anyone accompanying you must also wear a mask, and abide by our Guest and Visitor Code of Conduct

• If you are coughing or visibly ill, your provider may ask you to either complete your visit from your vehicle (if appropriate) or reschedule to protect other patients and staff

📌 Provider Time & Visit Limits

• Your provider can discuss up to two health concerns during a single appointment

• For new concerns, referrals, or paperwork, please schedule a follow-up visit

📅 Appointment & Payment Policies

• 24-hour notice is required to cancel or reschedule

• A fee will apply for late cancellations or no-shows

• If you arrive more than 10 minutes late, your provider may not be able to see you

• Three no-shows or late cancellations within 1 year may result in dismissal from the practice

• Balances unpaid for more than 120 days may be sent to collections, resulting in discharge

Please ensure any outstanding balances are paid before or shortly after your appointment.

💻 Need to Switch to Telehealth?

If you're not feeling well or need to request a virtual appointment (when eligible), text us at:
📱 360-727-1641
Please note: Some visits, including New Patient appointments, must be completed in person.

You must request to change your appointment to an e-visit at least 2 business hours (9:30 am - 5:30 pm, M-F) before your appointment starts. This allows the administrative team enough time to see your message and approve the adjustment.

Read our full Acute Illness & Masking Policies here:

👉 https://www.lavenderspectrumhealth.com/for-patients/policies/acute-illness-masking

To avoid disruption in care, please ensure any outstanding balances are paid before your visit.

We look forward to seeing you soon!

Warmly,

Lavender Spectrum Health Administrative Team

info@lavenderspectrumhealth.com