Injection Appointment Check-In

You have an upcoming Medication Injection appointment scheduled. Please read the following instructions completely to prepare for your visit.

Please be sure to bring any medication to your appointment with you. If you have questions about this, please message your provider using the patient portal. This may not apply to PrEP injections if your medication is sent to us directly. 

You can view the full appointment details and time in your Your Health File patient portal:
👉 Your Health File Login

💳 Expected Patient Responsibility Payment

Your expected patient responsibility (EPR) will be due at the time of your appointment. Any payment collected will be applied toward your copayment, coinsurance, deductible, or other patient responsibility as determined by your insurance plan.

Patients are responsible for understanding their own insurance benefits (please review our Insurance Policies)

For more information about the EPR, please visit this page on our site: https://www.lavenderspectrumhealth.com/for-patients/resources/2026-billing-updates

🚭 Fragrance-Free Environment

Please avoid carrying strong scents such as smoke, perfume, fabric softener, deodorant, or detergent to help maintain a sensory-safe environment, as we strive to maintain a sensory-safe space for all patients.

⏰ Please arrive on time

Please arrive 30-minutes before your appointment start time to complete check-in, pay your balance, and ensure your insurance is active. If you arrive 10 minutes late or more, you will be marked as a no-show, and services will not be provided. Front desk hours are 9:30 am - 5:30 pm, Monday - Friday. If your appointment is outside of those hours, please be sure to complete your virtual check-in on your patient portal before your visit. 

📝 A Few Important Reminders:

• Location: 5500 NE 109th Ct, Suite A, Vancouver, WA 98662

• Masking: Please wear a surgical or better mask (KN95, N95, etc.).

• Anyone accompanying you must also wear a mask, and abide by our Guest and Visitor Code of Conduct

• Code of Conduct & Insurance Info: Please review our Patient Code of Conduct and Insurance & Payment Policies prior to your visit.

Read our full Acute Illness & Masking Policies here:
👉 https://www.lavenderspectrumhealth.com/for-patients/resources/policies/acute-illness-masking

📌 Appointment & Payment Policy

• 24-hour notice is required for any cancellations or rescheduling

• A late cancellation or no-show fee will apply if you cancel with less than 24 hours' notice or miss your appointment

• Three late cancellations or no-shows in a 12-month period may result in discharge from the practice

• Any balances unpaid for 120+ days may be sent to collections, resulting in patient discharge

To avoid disruption in care, please ensure any outstanding balances are paid before your visit.

If you have any questions, feel free to reach out. We look forward to seeing you soon!

Warm regards,

Lavender Spectrum Health Administrative Team
info@lavenderspectrumhealth.com