We have enabled portal messaging to facilitate communication between you and your provider. However, there are limitations to portal messaging that are necessary for your safety, to get enough information to safely provide high quality care for you, to create documentation required by insurance companies/specialist/other third parties, and for your provider to be able to provide care for other patients who are being seen in the clinic during business hours while responding to portal messages.
It may take providers 72 hours to respond to a portal message. Providers only respond to messages during business hours. If you are having symptoms that require a response more quickly (see list below), please do not wait for a response and go to urgent care or the emergency department immediately.
For after hours instructions, emergency resources, and a list of symptoms which require urgent attention, read our after hours and emergency policies.
Non-Urgent Messages
If you request any of the following, you will be asked to schedule an appointment so we can get the information needed to evaluate your request safely, and create the documentation required to accommodate your request required by insurance companies and specialists:
New referral
Paperwork for disability, FMLA, other medical leave/paid leave, letter of support for surgery or electrolysis, paperwork for health or life insurance, emotional support animal, or any other form or paperwork
New orders for blood tests that haven’t been ordered previously or would otherwise require an appointment to discuss
New prescription for a medication that hasn’t been prescribed by your provider previously
New symptoms of a problem that hasn’t been discussed previously or are changing
New test such as imaging (xrays, CT, ultrasound etc) or other diagnostic testing
New orders for durable medical equipment or supplies
Any question which your provider deems warrants a conversation due to the complexity or detail required to answer it safely
Abnormal lab results or lab results that require further discussion or testing
Pharmacy Concerns
We do our best to help you access your medications in a timely way. If we have sent a prescription to your pharmacy and we are showing it has been electronically verified as received by your pharmacy, please follow up with your pharmacy or consider switching pharmacies.
Please provide us with 5 days notice prior to running out of medication to refill your medication. If not, you may experience an interruption in your prescription. The fastest way to request medication refills is on the patient portal.
All prescriptions require follow-up appointments in a time frame required by your provider. For stable conditions, this is generally 3 months for controlled substances such as stimulants. For stable conditions that are not treated with controlled substances, these generally require visits every 6 months for conditions such as diabetes, hypertension, depression, anxiety, etc.
For unstable conditions, meaning symptoms or labs not adequately controlled, you may be required to have appointments monthly or more frequently as determined by your provider.
Our providers are licensed in OR and WA and can only prescribe medications to pharmacies in those states.
Review our Pharmacy Frequently Asked Questions
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